Designation/Role: Cloud XP

Experience - 5 - 7 Years

Education Qualification : BE/BTECH/MCA

Office Location: Delhi

Working Model : 5 Days; WFO; Rotational shift (In case a ticket is raised on Saturday, you will be required to solve it

Technical Requirements:

• Experience in at least one of the relational database (SQL Server, Oracle, DB2 etc.) preferably running in the cloud.
• Working knowledge of Linux / Windows operating systems
• Working knowledge of Batch scripting, Ansible, PowerShell or Shell Scripting
• Working knowledge across multiple platforms, including on public and private cloud technologies (AWS, GCP, Azure, etc.)
• Experience with middleware technologies like Tomcat, WebLogic, MQ etc.
• Experience with monitoring tools like AppDynamics, Grafana, Prometheus, Apica, Splunk, or equivalent
• Advanced level knowledge in Infrastructure/Application debugging, identifying root cause
• Working knowledge of modern development technologies and tools such Agile, CI/CD, Git, and Jenkins.
• Understanding of Microservices and containerization using Dockers and Kubernetes orchestrations.
• Knowledge of basic programming languages (Java, PERL, Python)

General

Owns incidents and problems and strives to get to detailed root cause analysis and suggest workarounds and/or solutions for recurring issues.
Working knowledge of production support role, incident, problem and change management.
Experience with Service Delivery Model, Technical Problem Resolution, Network & Infrastructure troubleshooting in an Enterprise environment
Develop proactive monitoring on production infrastructure, servers, databases, distributed batch jobs in partnership with application development team.
Aggressively responds to service requests from Client facing support teams, Operations, Risk/control partners, etc.
Support Sustained Resiliency, Disaster Recovery, and High Availability weekend events.
Troubleshoot technical issues (Java/J2EE, .Net, Cloud etc.) and escalates work appropriately to technology teams and provides technical and creative solutions.
Coordinate incident management coverage, to ensure appropriate production coverage
Incident management and technical call facilitation, coordination, and communications during critical outage situations
Queue management, ticket analysis and interface to impacting lines of business for incident impact analysis via the Production Assurance process.
Handle day to day issues including daily health checks of applications and processes, working closely with End users and software developers.
Participates in Root Cause calls and drives actions to resolution with a keen focus on toil reduction.
Excellence in systems operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation. You will also be expected to provide guidance and support to team members.
Implement continuous process improvement, including but not limited to, policy, procedures, and production monitoring.
Good to know have Network/infra knowledge.

About the Company

Uniserved is the first Enterprise Crowdsourcing company in India. As part of Savex Technologies, 3rd Largest ICT Distributor in India, we have three broad offerings, which revolve around providing customers with:

[-] On-demand Technology services skills worldwide
[-] Access to best in class open source technologies (selection, installation and maintenance)
[-] Skills they need to win bids, submit proposals and the rest of the sales lifecycle.

We use our SMB enabler network (20000+ spread across 45+ countries and 700+ Districts in India) and freelancer network (28000+ spread around 20+ countries including India) to ensure we are able to provide the skills when you need it and at the right price.

Welcome to the world of Growth. Crowdsourced.

Website
http://www.uniserved.com